Effortless one-on-one communication with your customers seamlessly handles customer queries on your own using the Chatix WhatsApp live chat app.
Gain access to a comprehensive overview of all your customers, their conversations, customer details, and order information, all conveniently managed in one place.
All customer chats
Customer information
Customer order information
Customer chat
All-in-one platform to manage customer inquiries and provide personalized solutions faster using a shared team inbox that makes team collaboration super easy for support agents
It allows businesses to streamline the support process, increase engagement, and enhance the customer experience through WhatsApp chat.
Each inquiry can be your next sale. Answer all frequently asked questions related to orders and decrease abandoned checkouts.
From order status to tracking numbers and delivery time to order confirmation provide accessible order-related assistance through our Help Section.
Offering a contact form to address inquiries systematically and win more loyal customers
Get customers’ inquiries directly to the chat panel and answer them in real time, leading to efficiency and building customer confidence in making purchases.
Your customers deserve to know where their order is. Chatix offers a user-friendly order tracking form that requires easy steps to track the orders.
Customers can quickly access the order tracking form to check the status, leading to enhanced customer engagement and trust in your brand.
The WhatsApp Sharing Button emerges as a dynamic feature, seamlessly empowering customers to share their most beloved products with friends and family. This simple yet powerful feature enhances how we engage with the products that spark our enthusiasm.
Whatsapp Share
WhatsApp Chat, Share, FAQs, Contact Us & Order Tracking - All Widgets Available
Get started nowWhatsApp Chats - No Limits
Multiple Support Agents - No Limits
Premium Button Designs - No Limits
Online/Offline Hours
WhatsApp Share Button
WhatsApp Share Reports
FAQs
Contact Us
Order Status / Tracking
App Support via Email
Our FREE plan will always be here! 🤝
advanced
WhatsApp Chat, Share, FAQs, Contact Us & Order Tracking - All Widgets Available
Get started nowAll Features in FREE +
Abandoned Cart Recovery - Manual
Cash On Delivery Verification - Manual
Order Confirmation - Manual
Order Fulfilment - Manual
App Support via Chat & Email
premium
Most Subscribed
Automated Messages rates start at $0.0051 and Its vary by country (Rates List )
Get started nowAll Features in ADVANCED +
WhatsApp Business API
Team Inbox
Schedule Broadcast / Campaign
Custom Template Messages
Abandoned Cart Recovery - Automated
COD Order Verification - Automated
Order Confirmation - Automated
Order Fulfilment - Automated
Mobile App (Android & iOS)
Priority App Support via Chat & Email
The "Chatix" app is designed to allow customers to quickly inquire about order information and product-related queries through WhatsApp directly from your Shopify store along with WhatsApp Business API.
For businesses, WhatsApp live chat, abandoned cart recovery, and team inbox are major features of Chatix that allow store owners to send automated messages such as abandoned checkout recovery, order confirmation, COD verification, order fulfillment, and review request notifications.
Once the app is installed and configured on your Shopify store, it adds a WhatsApp Chat button to the store based on configuration. When customers click the button, customers are connected to the support team, communicating and enabling them to inquire about product, order status and more.
Yes, the "Chatix" app is designed to work seamlessly on mobile devices.
Yes, the app is completely free to use. Additionally, customers opting for our paid plans can enjoy a 30-day free trial.
Yes, The apps allow you to adjust the color, size, WhatsApp icon and position of the sharing button to match your store's design better.
Yes, customers can track their orders using the app, which allows them to monitor their order's progress.
If your target audience doesn't use WhatsApp, the app provides an alternative solution by incorporating a "Contact Us" form feature. This allows customers to submit their order-related inquiries directly through the form.
Yes, the app offers a 30-day free trial period.
Yes, the admin can create multiple sub-users as team members who can assist in providing customer support.
The app offers comprehensive support features, including up-to-date resources and priority assistance through chat and email channels.