Customer chat support panel
track order widget
Contact us widget
One platform, several solutions
All-in-one Platform for Abandoned Cart Recovery + Live Chat App
Effortless one-on-one communication with your customers seamlessly handles customer queries on your own using the Chatix WhatsApp live chat app.
Gain access to a comprehensive overview of all your customers, their conversations, customer details, and order information, all conveniently managed in one place.
All customer chats
Customer information
Customer order information
Customer chat
Order Management Automation & Manual Options
Streamline and enhance your order management process with our automation & manual solutions. Choose the approach that suits your business. Whether you prefer the efficiency of automated processes or manual interactions, we have you covered.
automated & manual section
Experience the future of order management through our Automated Section, while our Manual Section adds a personal touch.
Automated Message
WhatsApp Business API
Abandoned Cart Recovery
COD Order Verification
Order Confirmation
Order Fulfilment
Product Review
Manual Message
Manual Message
Abandoned Cart Recovery
Cash On Delivery Verification
Order Confirmation
Order Fulfilment
Enhance Website Experience with The Best Chat Solutions for Visitors
Live WhatsApp Chat
Engage Website Visitors with Chatix Live Chat
All-in-one platform to manage customer inquiries and provide personalized
solutions
faster using a shared team inbox that makes team collaboration super easy for
support agents
It allows businesses to streamline the support process, increase engagement, and
enhance the customer experience through WhatsApp chat.
Help With Order Query
Manage all inquiries about your orders in one place
Each inquiry can be your next sale. Answer all frequently asked questions
related to
orders and decrease abandoned checkouts.
From order status to tracking numbers and delivery time to order confirmation
provide accessible order-related assistance through our Help Section.
Support With Contact Form
Contact Form for Easy Conversation
Offering a contact form to address inquiries systematically and win more loyal
customers
Get customers’ inquiries directly to the chat panel and answer them in real
time,
leading to efficiency and building customer confidence in making purchases.
Effortless Order Tracking
Watch, track, and get the status of your order.
Your customers deserve to know where their order is. Chatix offers a
user-friendly
order tracking form that requires easy steps to track the orders.
Customers can quickly access the order tracking form to check the status,
leading to
enhanced customer engagement and trust in your brand.
WHATSAPP SHARING BUTTON
Share Your Favorite Products with Anyone Using the WhatsApp Sharing Button
The WhatsApp Sharing Button emerges as a dynamic feature, seamlessly empowering customers to share their most beloved products with friends and family. This simple yet powerful feature enhances how we engage with the products that spark our enthusiasm.
Whatsapp Share
REVIEWS
Hundreds of Five Stars Reviews Call Chatix A Great App
4.8/5
PRICING
Pricing to Suit all Size Business
FREE FOREVER
Free to Install
WhatsApp Chat, Share, FAQs, Contact Us & Order Tracking - All Widgets Available
Get started now
WhatsApp Chats - No Limits
Multiple Support Agents - No Limits
Premium Button Designs - No Limits
Online/Offline Hours
WhatsApp Share Button
WhatsApp Share Reports
FAQs
Contact Us
Order Status / Tracking
App Support via Email
Our FREE plan will always be here! 🤝
advanced
FREE 14 DAYS TRIAL
$8.99/month
WhatsApp Chat, Share, FAQs, Contact Us & Order Tracking - All Widgets Available
Get started now
All Features in FREE +
Abandoned Cart Recovery - Manual
Cash On Delivery Verification - Manual
Order Confirmation - Manual
Order Fulfilment - Manual
App Support via Chat & Email
premium
Most Subscribed
FREE 14 DAYS TRIAL
$19.99/month
Automated Messages rates start at $0.0051 and Its vary by country (Rates List )
Get started now
All Features in ADVANCED +
WhatsApp Business API
Team Inbox
Schedule Broadcast / Campaign
Custom Template Messages
Abandoned Cart Recovery - Automated
COD Order Verification - Automated
Order Confirmation - Automated
Order Fulfilment - Automated
Mobile App (Android & iOS)
Priority App Support via Chat & Email
FREQUENTLY ASKED QUESTIONS
Discover Additional Information on how to Utilize the App for Communicating.
What is the "Chatix" app?
The "Chatix" app is designed to allow customers to quickly inquire about order information and product-related queries through WhatsApp directly from your Shopify store along with WhatsApp Business API.
For businesses, WhatsApp live chat, abandoned cart recovery, and team inbox are major features of Chatix that allow store owners to send automated messages such as abandoned checkout recovery, order confirmation, COD verification, order fulfillment, and review request notifications.
How does the app work?
Once the app is installed and configured on your Shopify store, it adds a WhatsApp Chat button to the store based on configuration. When customers click the button, customers are connected to the support team, communicating and enabling them to inquire about product, order status and more.
Is the app compatible with mobile devices?
Yes, the "Chatix" app is designed to work seamlessly on mobile devices.
Is the app free to use?
Yes, the app is completely free to use. Additionally, customers opting for our paid plans can enjoy a 30-day free trial.
Can customize the appearance of the WhatsApp chat and/or share button?
Yes, The apps allow you to adjust the color, size, WhatsApp icon and position of the sharing button to match your store's design better.
Is order tracking available for customers within the app?
Yes, customers can track their orders using the app, which allows them to monitor their order's progress.
What if my customers don't use WhatsApp?
If your target audience doesn't use WhatsApp, the app provides an alternative solution by incorporating a "Contact Us" form feature. This allows customers to submit their order-related inquiries directly through the form.
Is there a trial period available to test the app's functionality?
Yes, the app offers a 30-day free trial period.
Is it possible for me to grant access to my Chatix panel to other team members?
Yes, the admin can create multiple sub-users as team members who can assist in providing customer support.
Is there support provided for the app?
The app offers comprehensive support features, including up-to-date resources and priority assistance through chat and email channels.
