What is the Chatix app?

The Chatix app is designed to allow customers to quickly inquire about order information and product-related queries through WhatsApp directly from your Shopify store along with WhatsApp Business API. For businesses, WhatsApp live chat, abandoned cart recovery, and team inbox are major features of Chatix that allow store owners to send automated messages such as abandoned checkout recovery, order confirmation, COD verification, order fulfillment, and review request notifications.

How does the app work?

Once the app is installed and configured on your Shopify store, it adds a WhatsApp Chat button to the store based on configuration. When customers click the button, customers are connected to the support team, communicating and enabling them to inquire about product, order status and more.

Is the app compatible with mobile devices?

Yes, the Chatix app is designed to work seamlessly on mobile devices.

Is the app free to use?

Yes, the app is completely free to use. Additionally, customers opting for our paid plans can enjoy a 30-day free trial.

Can customize the appearance of the WhatsApp chat and/or share button?

Yes, The apps allow you to adjust the color, size, WhatsApp icon and position of the sharing button to match your store's design better.

Is order tracking available for customers within the app?

Yes, customers can track their orders using the app, which allows them to monitor their order's progress.

What if my customers don't use WhatsApp?

If your target audience doesn't use WhatsApp, the app provides an alternative solution by incorporating a Contact Us form feature. This allows customers to submit their order-related inquiries directly through the form.

Is there a trial period available to test the app's functionality?

Yes, the app offers a 30-day free trial period.

Is it possible for me to grant access to my Chatix panel to other team members?

Yes, the admin can create multiple sub-users as team members who can assist in providing customer support.

Is there support provided for the app?

The app offers comprehensive support features, including up-to-date resources and priority assistance through chat and email channels.

CHATIX

Increases Your Conversion Rate Through Abandoned Cart and Live Chat App for Shopify

Chatix is an abandoned cart recovery and WhatsApp live chat app for Shopify store that helps you turn visitors into customers by sending automated abandoned cart recovery, order confirmation, verification, and broadcast messages.

Trusted by 8,700+ Stores

4.8/5

Get App Now View Demo Store

Customer chat support panel

track order widget

One platform, several solutions

All-in-one Platform for Abandoned Cart Recovery + Live Chat App

Effortless one-on-one communication with your customers seamlessly handles customer queries on your own using the Chatix WhatsApp live chat app.

Gain access to a comprehensive overview of all your customers, their conversations, customer details, and order information, all conveniently managed in one place.

All customer chats

Customer information

Customer order information

Customer chat

Order Management Automation & Manual Options

Streamline and enhance your order management process with our automation & manual solutions. Choose the approach that suits your business. Whether you prefer the efficiency of automated processes or manual interactions, we have you covered.

automated & manual section

Experience the future of order management through our Automated Section, while our Manual Section adds a personal touch.

Automated Message

WhatsApp Business API

Abandoned Cart Recovery

COD Order Verification

Order Confirmation

Order Fulfilment

Product Review

Manual Message

Abandoned Cart Recovery

Cash On Delivery Verification

Order Confirmation

Order Fulfilment

Enhance Website Experience with The Best Chat Solutions for Visitors

Live WhatsApp Chat

Engage Website Visitors with Chatix Live Chat

All-in-one platform to manage customer inquiries and provide personalized solutions faster using a shared team inbox that makes team collaboration super easy for support agents

It allows businesses to streamline the support process, increase engagement, and enhance the customer experience through WhatsApp chat.

Help With Order Query

Manage all inquiries about your orders in one place

Each inquiry can be your next sale. Answer all frequently asked questions related to orders and decrease abandoned checkouts.

From order status to tracking numbers and delivery time to order confirmation provide accessible order-related assistance through our Help Section.

Support With Contact Form

Contact Form for Easy Conversation

Offering a contact form to address inquiries systematically and win more loyal customers

Get customers’ inquiries directly to the chat panel and answer them in real time, leading to efficiency and building customer confidence in making purchases.

Effortless Order Tracking

Watch, track, and get the status of your order.

Your customers deserve to know where their order is. Chatix offers a user-friendly order tracking form that requires easy steps to track the orders.

Customers can quickly access the order tracking form to check the status, leading to enhanced customer engagement and trust in your brand.

Make WhatsApp Link

Free WhatsApp Link Generate with your number, making it easy for start conversations quickly.

Generate WhatsApp Link