10 Best Wati Alternatives for WhatsApp in 2026

If you’re using Wati or considering it for your WhatsApp marketing, you might have noticed one thing—every business has different needs, and sometimes a tool doesn’t fully match what you’re looking for. That’s when merchants start searching for Wati alternatives that offer better pricing, simpler workflows, stronger automation, or smoother onboarding.

And since WhatsApp has become the go-to channel for customer support, marketing, and order recovery, choosing the right tool matters. In this guide, we compare the best Wati alternatives for 2026, break down their features and pricing, and highlight which ones are suitable for different types of businesses.

If you run a Shopify store, you’ll also see why Chatix is one of the best Wati alternatives—especially for merchants looking for an affordable, user-friendly, Shopify-native WhatsApp solution. Let’s get started.

Why Do Businesses Look for Wati Alternatives?

Wati is popular because it gives access to WhatsApp Business API and offers tools like automation, broadcasts, and contact management. But depending on your business stage, some limitations may show up.

Here are the most common reasons merchants look for Wati substitutes:

1. Pricing becomes too expensive while scaling: Many small and mid-sized businesses struggle with increasing costs when sending campaigns, onboarding multiple agents, or using extra automation.


2. Limited flexibility in workflows: Businesses that want more customizable automation often find the system restrictive.


3. Complex onboarding for beginners: Merchants new to WhatsApp or API tools sometimes find the setup process confusing.


4. Need for better Shopify automation: Wati is not built exclusively for Shopify, so merchants who want eCommerce-specific automation often look for tools that offer deeper, native integration.

These pain points push businesses to look for platforms that offer:

• ✔ More features
• ✔ Better pricing
• ✔ Easier setup
• ✔ Faster support
• ✔ Smoother Shopify experience

Now, let’s look at what makes a good Wati alternative.

Also read: How to Schedule Messages on WhatsApp?

What to Look for in a Strong Wati WhatsApp Alternative?

When comparing tools, here are the major factors you should evaluate:

1. WhatsApp API Access + Easy Setup: Some platforms require technical setup or developer help. Others offer a plug-and-play experience.
   
   
2. Multi-agent live chat: Essential for support teams handling high conversation volume.


3. Automation + Broadcast Campaigns: Look for simplified workflows, templates, and customizable triggers.


4. Shopify or WooCommerce integration: If you run an online store, eCommerce-first tools will save you hours.


5. Pricing transparency: Affordable, predictable pricing matters—especially for growing brands.


6. Reliable support: Fast onboarding and responsive customer support can make or break your experience.

With that in mind, here are the best Wati alternatives to explore.

Top 10 Best Wati Alternatives to Consider in 2026

Let’s look at the leading alternatives, starting with the one best suited for Shopify sellers.

If you're running a Shopify store and want a WhatsApp tool that is simple, fast, and built for eCommerce, Chatix is easily one of the best Wati alternatives.

Chatix focuses on WhatsApp live chat + abandoned cart recovery, helping merchants increase sales without overcomplicating things.

1. Chatix — Best Wati Alternative for Shopify Sellers

Founded in 2013, it allows you to manage your entire business communications and engage with customers from a user-friendly dashboard. Over 1200+ users believe Chatix is the best and most recommended option for an alternative to Wati. Why?

Well, Wati requires some technical knowledge or coding skills to set up and make it accessible, while Chatix allows you to set up everything in minutes and provides an interactive demo to help you understand how it works. It is one of the best live chat app for Shopify.

It includes features like collaboration tools (for example, team tagging, internal team chants, and message assignments), quick replies, interactive messages, WhatsApp templates that speed up replies, and rules for automatic assignment of conversations to the right team members.

If you're running a Shopify store and want a WhatsApp tool that is simple, fast, and built for eCommerce, Chatix is easily one of the best Wati alternatives.

Chatix focuses on WhatsApp live chat + abandoned cart recovery, helping merchants increase sales without overcomplicating things.

Pricing: It provides a free plan starting at $8.99 per month.

Key Features

• One-click WhatsApp Chat Widget
• Automated Cart Recovery Messages
• Multi-agent WhatsApp inbox
• Shopify-native integration
• Fast setup (no technical work needed)
• Template management for sales, support, and promotions

Why It’s A Great Wati Alternative

Chatix's biggest advantage is simplicity. Where many WhatsApp tools feel complex, Chatix helps Shopify merchants get live chat + automations running in minutes. If you feel Wati’s dashboard or workflow is too heavy, Chatix gives you a far lighter experience without losing essential capabilities.

Best For

• Shopify stores
• Small to mid-sized D2C brands
• Teams looking for simple WhatsApp automation + support chat

Install Chatix App Today

2. Trengo

Trengo is a comprehensive customer service solution that covers every single communication channel and helps you handle customer support effectively.

Trengo does not have complex setups for social channels. Instead, we create native integrations with WhatsApp, Facebook, and other channels. That means it’s easier to provide seamless support to your customers without technical issues.

It contains extensive features like messaging automation, a shared multichannel inbox, performance or data intelligence, integration with a variety of platforms, and more.

Pros

• Provide 24/7 customer support and solve your issues in real time.
• No-code WhatsApp Business API provider
• Offer a custom chatbot builder feature
• Intuitive interface that reduces the learning curve for new users

Cons

• It’s hard to find the history of closed tickets.
• Technical persons are needed for integration with third-party platforms.
• Slightly costly for small-sized businesses
• Limited WhatsApp business API features

Install Trengo App Here

3. DelightChat

DelightChat is an all-in-one help desk and WhatsApp marketing software tailored for small and medium-sized businesses. It simplifies customer service and issue resolution, making them much more efficient.

As a robust alternative to Wati, DelightChat enables businesses to seamlessly manage customer interactions across multiple channels, streamlining support and delivering a superior experience on WhatsApp and beyond.

Pros

• The omnichannel toolbox helps you manage WhatsApp, Instagram, Facebook, emails, & live chat.
• Get access to the WhatsApp Business API with the free Green Tick application.
• Provides advanced automation to send messages, quick responses, and more.
• Effective team collaboration and support tagging options.

Cons

• Its integration is limited to only one platform, Shopify.
• It’s critical to navigate with the dashboard and features.
• Since they focus on omnichannel support, WhatsApp marketing can be overwhelming for new users.

Install Delightchat App Here

4. Bitespeed

Bitespeed is one of the best WhatsApp API providers that helps you unlock WhatsApp marketing solutions for every aspect. You can use it to run automated WhatsApp messaging campaigns to improve sales, user engagement, and more.

With multi-channel support, segmented bulk messaging, WhatsApp shop & chatbots, quick replies, and more features, it is suitable for all industries or businesses that consider WhatsApp a major communication channel.

Bitespeed offers AI communication paired with an intuitive interface, allowing you to reply faster to customer queries in real time and optimize the experience of your customers.

Pros

• Detailed analytics and reporting tools that offer valuable customer insights
• Allows the use of the power of artificial intelligence
• Free plan available

Cons

• Only 1000 conversations are provided in the free plan. For more conversation, you will have to pay.
• The number of unique contacts businesses can message per month is also limited based on the selected plan.
• You have to pay the additional cost for each message you send.
• Not affordable for small-sized businesses

Install Bitespeed App Here

5. Interakt

Another position among the top alternatives to Wati goes to Interakt, which is a product marked by Jio Haptik. It offers a wide range of solutions for the WhatsApp Business API and marketing.

Interakt is one of the most visible names in the WhatsApp Business market, especially for D2C brands in India. It’s a good fit for businesses that want WhatsApp automation, order notifications, and multi-agent support.

Pros

• Features like click-to-WhatsApp ads, WhatsApp CRM, and a chatbot builder are included.
• Also, offers an Instagram automation option to grow business on Instagram
• Easily integrates into Shopify and maximizes the ROI

Cons

• Pricing plans are high and not affordable for everyone
• Charges like marketing and utility conversations are taken separately.
• No essential support

Related Reading: Chatix vs Interakt for Shopify

6. Gallabox

If you are running an enterprise business that requires automation and a chatbot to streamline communication and improve work efficiency, take a look at Gallabox.

It has simplified WhatsApp API integration and customization for developers. If you want to keep customer support going smoothly, it might be the best fit for you.

Pros

• Offers a 7-day free trial; that’s good for new users.
• Cheap and more affordable than Wati
• No limits to chatbot flows
• Priority support for paid customers

Cons

• No free plan provides
• Customer support is available via email or form submission only.
• No pre-made WhatsApp templates are offered.

Install Gallabox App Here

7. Chanty

If you are looking for the best Wati alternative that not only supercharges your communication but also does messaging, video calling, and task management, Chanty is an all-in-one solution.

From customer support to engagement, nurturing, and video conferencing, Chanty provides advanced features suitable for all industries. It offers automated bulk messaging, real-time performance monitoring, and seamless integration with popular CRM and e-commerce platforms.

Install Chanty App Here

Pros

• Offers multiple features like video conferencing, project management, and more
• Easy to integrate with other CRM tools and systems
• Quick approval for WhatsApp Business API
• Cheaper plans than other tools

Cons

• It doesn’t provide a green tick verification option.
• It isn’t solely focused on WhatsApp marketing.
• Limited dashboard features

Related Reading: Complete Guide to WhatsApp CRM

8. AiSensy

AiSensy is one of the toughest competitors of Wati because of its features and results. It is a no-code WhatsApp marketing platform based on the official API and offers end-to-end sales and marketing solutions on WhatsApp.

With this comprehensive WhatsApp marketing tool, customers can browse product catalogs, track orders, start communication, and get answers to their common questions.

Not just that, AiSensy offers the unique functionality of click-to-WhatsApp ads and linking your business WhatsApp account with your Instagram and Facebook accounts. AiSensy focuses on WhatsApp marketing and enables businesses to send campaigns, broadcasts, and automated flows at scale.

Pros

• Functions like automated messaging and chatbots work with AI technology.
• Offers valuable customer insights and reports
• Integrates with various apps or platforms to drive more growth
• Also, WhatsApp payments can be collected through UPI and cards.

Cons

• Messages sometimes take time to deliver, and the message fail rate is medium.
• Customer support could be delayed
• The dashboard does not look attractive and is difficult to understand every feature.
• You will have to pay additional charges for chatbot flows.

Install Aisensy App Here

9. Convertway

If you are looking for the best eCommerce automation tool, you should use Convertway. It processes and manages billions of data, empowering businesses to build better customer relationships through WhatsApp marketing.

Whether you want to build a subscriber list, drive more conversions, or enhance your customer retention rate effectively, this app is perfectly used as an alternative to Wati.

Pros

• Integrate with many third-party applications and platforms seamlessly.
• Knowledge, time, resources, and line-up investment
• Offers gamification tools like dynamic scratch cards and spin-to-win to boost customer engagement.
• Pre-approved template to run broadcast, cart recovery, or win-back campaigns

Cons

• It offers a free plan but does not include the free plan.
• Don't provide a chat widget and live chat features
• Limited automation flows

Install Converway App Here

10. GupShup

Gupshup is a cloud-based platform that offers communication services to businesses of all sizes, including the WhatsApp Business API.

With the Gupshup platform, businesses can send unlimited multimedia messages, showcase product catalogs to drive commerce, take and receive orders, and use smart chatbots to drive customer support.

Plus, Gupshup offers most of the same features as the other alternatives mentioned above. It allows you to create and use pre-approved WhatsApp templates for sending bulk messages.

Pros

• It is a well-known and trusted WhatsApp partner, so there are no worries about fraudulent activities.
• Provides an academy and clear documentation
• It also helps you create a custom chatbot to respond to customers’ queries instantly

Cons

• You need technical knowledge to set up an API
• Costs can increase exponentially as you scale because there is no flat rate
• It’s really critical to understand its functionality properly
• Suitable for enterprise businesses and small businesses

Install Gupshup App Here

How to Choose the Best Wati Alternative for Your Business?

Here’s a quick guide:

1. For Shopify Stores: Choose Chatix — it is built specifically for eCommerce and gives the smoothest setup + sales automations.

2. For automation-heavy workflows: Choose Zoko or AiSensy.

3. For large support teams: Respond.io is more suitable.

4. For entry-level pricing: Interakt or DelightChat works.

5. For technical/complex setups: Twilio gives full API flexibility.

Latest Blog: How to Choose the Best WhatsApp Live Chat tool for your Business?

Why Chatix Is a Stronger Wati Alternative for Shopify Stores?

While many WhatsApp platforms try to serve all businesses, Chatix focuses on one thing: helping Shopify merchants increase sales using WhatsApp. Here’s what makes Chatix a standout alternative:

1. Built for Shopify: You get native integration, one-click setup, and eCommerce-ready tools.
2. Faster cart recovery: Automated WhatsApp reminders help boost conversions without manual work.
3. Simple interface: Even beginners can set up their WhatsApp chat and automation in minutes.
4. Affordable pricing: Perfect for small to mid-sized businesses looking for a cost-effective solution.
5. Better support: Chatix offers responsive support to help merchants get started quickly.

If you want a WhatsApp tool that focuses on eCommerce performance instead of complex workflows, Chatix is a perfect fit.

Final Thoughts

There are many great Wati alternatives in the market, and the “best” one depends on your business needs. But if you’re a Shopify merchant looking for a tool that improves conversions, simplifies support, and makes WhatsApp easy to manage, Chatix is the most suitable alternative.

It delivers everything a modern store needs — without heavy setup, complicated workflows, or high pricing. If you’re exploring other WhatsApp tools because Wati feels expensive or complex, Chatix is built exactly for businesses like yours.