Top 10 Wati Alternatives in 2025

WhatsApp marketing is complex and one of the greatest marketing channels for growing businesses.

You tried a Wati for WhatsApp marketing solution, but it didn't satisfy you or stand out on your expectations. Hold on; if you are looking for a perfect Wati alternative that comes with the best features at an affordable price, your search ends here.

In the crowded landscape of WhatsApp Business API providers, rolling the wheel and finding one tool to automate your WhatsApp marketing workflow can be a tedious task for you.

Luckily, I tried and tested several WhatsApp marketing tools and found some amazing tools that you can use as an alternative to Wati.

Without further ado, here’s my list of the top Wati alternatives you need to try today.

Overview of Wati

The full name of WATI is WhatsApp Team Inbox, which is one of the finest and most popular WhatsApp marketing and chat-based solutions that offer WhatsApp API access to businesses.

It lets businesses handle and automate WhatsApp marketing and customer-supporting work entirely from Wati’s dashboard.

Wati offers a variety of features, including a shared team inbox to improve efficiency in the support system, run marketing campaigns, integrate a chatbot into the website, engage with customers in real time, and more.

Let’s discover the pros and cons of Wati's WhatsApp Business API solutions.

Pros

Self-Serve Onboarding & Minimal Setup: No technical issues or complexity to buying a plan and setting up everything quickly.

No-Code Chatbot Builder: You can use a drag-and-drop chatbot builder to create your own chatbot and integrate it into your Shopify store and website.

Support Dashboard for Agents: Wati provides a minimalist support dashboard for agents to manage support inquiries and tickets effectively.

Cons

WhatsApp Only Platform: Wati is restricted to only WhatsApp platforms. You will need to buy an additional CRM tool if you are offering multi-channel marketing & support.

Free Trial: If you are using it for the first time, there is no free trial or demo available. That’s the main disadvantage.

Chatbot Builder Is Self-Served: You need to know about chatbot creation and integration, as Wati doesn’t offer chatbot and conversation design consultation in its plans.

Too expensive: You'll have to pay additional charges for each message you send after buying a monthly subscription. Moreover, you need to pay a separate amount for Green Tick verification.

There are many disadvantages of Wati that frustrate users and lead them to look for alternative options.

Top 9 WATI Alternatives for Shopify Store

1. Chatix - Recommended Wati alternative

Founded in 2013, it allows you to manage your entire business communications and engage with customers from a user-friendly dashboard.

Over 1200+ users believe Chatix is the best and most recommended option for an alternative to Wati. Why?

Well, Wati requires some technical knowledge or coding skills to set up and make it accessible, while Chatix allows you to set up everything in minutes and provides an interactive demo to help you understand how it works. It is one of the best live chat app for Shopify.

It’s the easiest platform to use for business communications. The app funnels every single inquiry into one stream that comes through WhatsApp; you get to see all customer information at a glance, enabling you to respond in seconds—helping you exceed customer expectations.

It includes features like collaboration tools (for example, team tagging, internal team chants, and message assignments), quick replies, interactive messages, WhatsApp templates that speed up replies, and rules for automatic assignment of conversations to the right team members.

Hope it covers all of your needs.

Pricing: It provides a free plan starting at $8.99 per month.

Pros

• Simplifies customer communication and support
• Generate more leads with automation and templates
• Easy integration
• Lower pricing and affordable for SMBs

Cons

It is designed only for Shopify store owners; other businesses won't experience the value of Chatix as much.

Trengo

Trengo is a comprehensive customer service solution that covers every single communication channel and helps you handle customer support effectively.

Trengo does not have complex setups for social channels. Instead, we create native integrations with WhatsApp, Facebook, and other channels. That means it’s easier to provide seamless support to your customers without technical issues.

It contains extensive features like messaging automation, a shared multichannel inbox, performance or data intelligence, integration with a variety of platforms, and more.

However, it also comes with certain pros and cons that you need to consider.

Pros

• Provide 24/7 customer support and solve your issues in real time.
• No-code WhatsApp Business API provider
• Offer a custom chatbot builder feature
• Intuitive interface that reduces the learning curve for new users

Cons

• It’s hard to find the history of closed tickets.
• Technical persons are needed for integration with third-party platforms.
• Slightly costly for small-sized businesses
• Limited WhatsApp business API features

Delightchat

DelightChat is an all-in-one help desk and WhatsApp marketing software tailored for small and medium-sized businesses.

It simplifies customer service and issue resolution, making them much more efficient.

As a robust alternative to Wati, DelightChat enables businesses to seamlessly manage customer interactions across multiple channels, streamlining support and delivering a superior experience on WhatsApp and beyond.

Pros

• The omnichannel toolbox helps you manage WhatsApp, Instagram, Facebook, emails, & live chat.
• Get access to the WhatsApp Business API with the free Green Tick application.
• Provides advanced automation to send messages, quick responses, and more.
• Effective team collaboration and support tagging options.

Cons

• Its integration is limited to only one platform, Shopify.
• It’s critical to navigate with the dashboard and features.
• Since they focus on omnichannel support, WhatsApp marketing can be overwhelming for new users.

Bitespeed

Bitespeed is one of the best WhatsApp API providers that helps you unlock WhatsApp marketing solutions for every aspect. You can use it to run automated WhatsApp messaging campaigns to improve sales, user engagement, and more.

With multi-channel support, segmented bulk messaging, WhatsApp shop & chatbots, quick replies, and more features, it is suitable for all industries or businesses that consider WhatsApp a major communication channel.

Bitespeed offers AI communication paired with an intuitive interface, allowing you to reply faster to customer queries in real time and optimize the experience of your customers.

Pros

• Detailed analytics and reporting tools that offer valuable customer insights
• Allows the use of the power of artificial intelligence
• Free plan available

Cons

• Only 1000 conversations are provided in the free plan. For more conversation, you will have to pay.
• The number of unique contacts businesses can message per month is also limited based on the selected plan.
• You have to pay the additional cost for each message you send.
• Not affordable for small-sized businesses

Interakt

Another position among the top alternatives to Wati goes to Interakt, which is a product marked by Jio Haptik. It offers a wide range of solutions for the WhatsApp Business API and marketing.

Ranging from sending messages at scale to responding to incoming messages from a unified inbox, Interakt allows you to optimize your WhatsApp efforts and make use of the full potential of this excellent marketing channel.

Features are not unique but cover all your requirements related to WhatsApp marketing.

Pros

• Features like click-to-WhatsApp ads, WhatsApp CRM, and a chatbot builder are included.
• Also, offers an Instagram automation option to grow business on Instagram
• Easily integrates into Shopify and maximizes the ROI
• Clear documents

Cons

• Pricing plans are high and not affordable for everyone
• Charges like marketing and utility conversations are taken separately.
• No essential support

Learn How to add whatsapp Live chat button to your Shopify Store?

Gallabox

If you are running an enterprise business that requires automation and a chatbot to streamline communication and improve work efficiency, take a look at Gallabox.

It has simplified WhatsApp API integration and customization for developers. If you want to keep customer support going smoothly, it might be the best fit for you.

Pros

• Offers a 7-day free trial; that’s good for new users.
• Cheap and more affordable than Wati
• No limits to chatbot flows
• Priority support for paid customers

Cons

• No free plan provides
• Customer support is available via email or form submission only.
• No pre-made WhatsApp templates are offered.

Chanty

If you are looking for the best Wati alternative that not only supercharges your communication but also does messaging, video calling, and task management, Chanty is an all-in-one solution.

From customer support to engagement, nurturing, and video conferencing, Chanty provides advanced features suitable for all industries.

It offers automated bulk messaging, real-time performance monitoring, and seamless integration with popular CRM and e-commerce platforms.

Pros

• Offers multiple features like video conferencing, project management, and more
• Easy to integrate with other CRM tools and systems
• Quick approval for WhatsApp Business API
• Cheaper plans than other tools

Cons

• It doesn’t provide a green tick verification option.
• It isn’t solely focused on WhatsApp marketing.
• Limited dashboard features
• No smart user insights and analytics are available.

AiSensy

AiSensy is one of the toughest competitors of Wati because of its features and results. It is a no-code WhatsApp marketing platform based on the official API and offers end-to-end sales and marketing solutions on WhatsApp.

With this comprehensive WhatsApp marketing tool, customers can browse product catalogs, track orders, start communication, and get answers to their common questions.

Not just that, AiSensy offers the unique functionality of click-to-WhatsApp ads and linking your business WhatsApp account with your Instagram and Facebook accounts.

Pros

• Functions like automated messaging and chatbots work with AI technology.
• Offers valuable customer insights and reports
• Integrates with various apps or platforms to drive more growth
• Also, WhatsApp payments can be collected through UPI and cards.

Cons

• Messages sometimes take time to deliver, and the message fail rate is medium.
• Customer support could be delayed
• The dashboard does not look attractive and is difficult to understand every feature.
• You will have to pay additional charges for chatbot flows.

Convertway

If you are looking for the best eCommerce automation tool, you should use Convertway. It processes and manages billions of data, empowering businesses to build better customer relationships through WhatsApp marketing.

Whether you want to build a subscriber list, drive more conversions, or enhance your customer retention rate effectively, this app is perfectly used as an alternative to Wati.

Here are the key pros and cons you need to know.

Pros

• Integrate with many third-party applications and platforms seamlessly.
• Knowledge, time, resources, and line-up investment
• Offers gamification tools like dynamic scratch cards and spin-to-win to boost customer engagement.
• Pre-approved template to run broadcast, cart recovery, or win-back campaigns

Cons

• It offers a free plan but does not include the free plan.
• Don't provide a chat widget and live chat features.
• Limited automation flows

GupShup

Gupshup is a cloud-based platform that offers communication services to businesses of all sizes, including the WhatsApp Business API.

With the Gupshup platform, businesses can send unlimited multimedia messages, showcase product catalogs to drive commerce, take and receive orders, and use smart chatbots to drive customer support.

Plus, Gupshup offers most of the same features as the other alternatives mentioned above. It allows you to create and use pre-approved WhatsApp templates for sending bulk messages.

Pros

• It is a well-known and trusted WhatsApp partner, so there are no worries about fraudulent activities.
• Provides an academy and clear documentation.
• It also helps you create a custom chatbot to respond to customers’ queries instantly.

Cons

• You need technical knowledge to set up an API.
• Costs can increase exponentially as you scale because there is no flat rate.
• It’s really critical to understand its functionality properly.
• Suitable for enterprise businesses and small businesses

Bottom line

There, you have it!

If you are someone searching for the best Wati alternatives that provide all features at affordable prices, this is the curated list of tools you need.

These platforms have covered almost all the features you need for effective WhatsApp marketing, streamlining customer communication, and boosting conversions.

If your business is on the Shopify platform, choose the Chatix app without any hesitation. It has all the essential features you need and is affordable for all sizes of businesses.

The best part is you can try it for free, and then upgrade to a premium plan if it suits your business.

We hope this blog helped you with the information you were looking for!

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