How to Add WhatsApp Live Chat Button to Your Shopify Store?
Published: January 01, 2025
Since WhatsApp has become the ultimate source for online chatting and video calling, providing real-time support and engaging with customers on WhatsApp is essential for every business.
Embedding a WhatsApp widget in your store can help you connect with customers in their favorite communication channels and improve customer experience.
In this article, you'll learn what a WhatsApp chat button is, how it can benefit your business, and get a step-by-step guide on how to set it up.
This blog will guide you through how to embed a WhatsApp chat button into your Shopify store and what its benefits are.
So read one to learn more.
What is a WhatsApp Chat Button?
A WhatsApp chat button is a clickable element that allows customers to instantly start a conversation with a business on WhatsApp. It’s a great way to offer real-time support, answer questions, and even guide users through personalized assistance.
Besides that, it’s a quick and easy way for visitors to contact you directly without needing to save the phone number.
Process to Integrate WhatsApp Live Chat on Your Shopify Store
There are many ways to add a WhatsApp button to your Shopify store, like manual (coding involved) and third-party app-based integration.
However, the second method is faster and easier to implement.
1. Install Chatix - The Best WhatsApp Marketing App
If you’re looking for a quick and hassle-free way to integrate the WhatsApp button into your existing Shopify store, install the Chatix app and follow all instructions given on your screen.
This app has all the essential features to take your WhatsApp marketing to the next level, such as messaging automation, personalized bulk messaging, message scheduling, quick replies, detailed analytics, and more.
Also read: Everything about Whatsapp Shopping
2. Set It Up, and Connect Your Business Number
You’ll need to provide all basic details about your business and add your business phone number to connect with your WhatsApp account.
Once you set up the app, you are ready to launch your first messaging campaign and enable the chat widget.
3. Customize Your WhatsApp Button
Customization is key when adding a WhatsApp button to your Shopify store. Everything should align with your brand’s look and feel, from the button's design to its messaging.
With QuickReply.ai, you can go a step further by setting up smart chatbots that recognize where a customer came from, like a specific product page, and respond accordingly.
For instance, if a customer clicks the WhatsApp button from a product page, the chatbot can immediately provide relevant information about that product, creating a personalized experience.
After setting up and changing settings, you can design and customize a WhatsApp button that aligns with your brand’s look and feels relevant.
Within Chatix, you will find an option to customize your chat widget, where you can select button types, colors, icons, button text, and messages that appear on your website.
Note: Chatix allows you to add multiple options with chat widgets like WhatsApp chat, FAQs, contact us forms, and track order options. Click on the toggle.
You don’t need to learn coding; you just need to enable the widget, and you are done. The widget will be shown to your store automatically.
Below is a preview of how it looks in your store.
You can also change the alignment or position of the button with the Chatix app.
Benefits of Adding a WhatsApp Chat to Your Shopify Store
Adding a WhatsApp chat widget feature to your Shopify store offers several benefits that can enhance user experience and support systems.
- Instant query resolve: Customers can’t wait to solve their problems; they expect quick answers from the business.
With the WhatsApp chat widget, customers can directly reach out to you on WhatsApp by clicking on the widget and solve their issues in real-time. Whether it’s a payment issue, shipping concern, or product query, fast resolution can improve customer satisfaction and prevent abandoned sales. - Increased sales & conversions: By adding WhatsApp chat, customers can get answers to their most frequent questions while purchasing, leading to a higher conversion rate. Even direct communication affects a customer’s buying decisions.
- Global reach: WhatsApp is a widely used communication platform, meaning you can reach out to customers globally and provide support seamlessly.
- Higher Engagement and Customer Loyalty: WhatsApp is one of the highly engaging channels for digital communication. Brands can easily engage with customers, offer support, and promote new products. This process can lead to higher customer loyalty and retention.
- Cost-Effective Marketing: You don’t even need to pay monthly charges for conversation; it is an effective way to communicate with your customers.
- Set up the Chatix app properly for your store and make essential changes.
- Add your WhatsApp business phone number and connect with the Chatix app.
- Enable the widget button > Customize and make changes in the displayed button > click on the save button.
Features of Chatix for Shopify
There are some extensive features of the Chatix app that improve customer support and engagement. Key features include:
Interactive message: allows customers to send WhatsApp interactive messages that users can interact with and choose options.
Automated Greetings: When customers send a message to you for the first time, Chatix sends personalized messages to greet customers.
Team Inbox: The most popular feature of this app is the team inbox, which allows multiple agents to handle customer inquiries, manage conversations, and provide support efficiently.
Quick Replies: You can set up automated quick replies to address customers' common questions, saving time.
Chat Analytics: Gain insights into chat volumes, response times, and customer satisfaction, helping refine your customer service strategy.
Conclusion
In the competitive landscape, staying connected with customers, solving their problems, and building strong relationships with them has become essential.
Therefore, it’s a great way to integrate the WhatsApp live chat button into the Shopify store. Chatix made the integration process simple and faster, allowing you to leverage the full potential of the WhatsApp platform.
We’ve shown the process of how to do it. By following the best practices described here, you can prioritize customer support and communicate with them on their favorite channel in real time.
With the help of Chatix, you’ve unlocked all possibilities of WhatsApp marketing and made customer support personalized.
You can start with a free trial in the initial stage and then switch to an upgrade plan if its features suit your needs.
FAQs on WhatsApp Live Chat for Shopify
1. How do I Connect WhatsApp to the Shopify Store?
You can link or connect WhatsApp to your Shopify store by adding a WhatsApp live chat button to your existing store. By clicking on it, customers can chat or talk to a support agent for any kind of issue.
2. What are the Steps to Add a WhatsApp Chat Button to the Store?
To add a WhatsApp chat button, you must have installed the Chatix app.
Follow the steps below:
3. Can I have Multiple Agents Answering WhatsApp Messages?
Yes, multiple agents can answer on WhatsApp using the WhatsApp Business API or third-party apps. This allows you to assign specific agents to handle different queries and ensures replies promptly.
4. Can I Add Preview Text with a Chat Widget?
Preview text is the short message next to the chat icon that encourages users to click on the widget. Many live chat apps provide the option to keep and customize the preview text.
5. What Customization Options are Available for WhatsApp Live Chat on Shopify?
Many customization options are available, including the chat button's appearance, position, alignment, preview text, and more. ChatGPT does care about everything for you.
6. How to Change Your WhatsApp Number on Shopify?
Chatix is a third-party WhatsApp Business API provider that helps you connect WhatsApp with your store and make all changes, including a phone number.
