How Does the Whatsapp Chat Function On My Website?

Previously, emails and calls were highly prevalent for customers to reach out for support. However, these new and fast times have made chat-based assistance super-popular.

People chat on WhatsApp with friends and family all the time. So, when you give them the option to contact you for queries, issues, or any other purpose, it is no longer a hassle for them to reach out. It is direct, fast, and reliable.

They do not have to fill out forms or wait for emails; they can tap and send a message. Almost 73% of customers find the chat option the most comfortable way to connect with a business.

This blog will discuss more advantages of adding a WhatsApp chat option to your site and show you how to integrate it. But before that, how does this function work for you? Let’s understand that.

How WhatsApp Chat Works on My Website

WhatsApp chat creates a more interactive and personal experience for your visitors. They open a door for real-time conversations. People appreciate having a chance to ask questions instantly without leaving the page. WhatsApp chat gives them that space for meaningful interaction. It works in various ways for your site.

For Engagement

WhatsApp chat encourages engagement. For example, you can add a chat button on key pages and give your customers an immediate option to connect with you. Check out our blog on How does Whatsapp Improve Customer Experience?

For Sales

You can offer personalized shopping experiences through WhatsApp. When potential customers are doubtful about a purchase and need more details, you can guide them further.

They can get one-on-one consultations, instant answers, product suggestions, and more. Like a personal shopping assistant, it can make the buying process engaging. Resultantly, it can boost sales.

For Support

WhatsApp chat is a great customer support tool. It can answer FAQs, send delivery updates, help with returns, and more. You can set up automated responses for common queries. It helps make customers feel cared for.

Automate Follow-ups

WhatsApp chat helps you retain customers, too. It is an excellent way to follow up after purchases.

Also, you can notify

customers about product availability or offer reminders on abandoned carts. This way, you can encourage them to complete their purchase.

CRM Integration

WhatsApp integration with your CRM system helps you capture valuable customer data. So, you can track conversations, preferences, and even past purchases to provide a more tailored service.

While WhatsApp chat works in various ways for your site, let's further understand its benefits to see its additional contribution.

Benefits of using WhatsApp Chat on a Website

When customers look around your website for a contact option and do not find an easy way to reach you, they may leave. WhatsApp chat gives your visitors a simple way to contact you instantly. They can see the chat option and ask questions at once.

Also, WhatsApp keeps conversations open. It allows the customers to ask questions and continue the discussion later.

There are various other benefits, let’s discuss them too:

• Stay Connected Anytime – Customers can message you even after leaving your site.
• Recover Abandoned Carts – Friendly reminders to your customers about the products left in their cart can encourage them to complete the purchase.
• Fast and Hassle-free – Customers can message you directly without saving your number.
• Create a Personalized Shopping Experience – You can offer tailored product suggestions based on customer preferences. This boosts engagement and encourages sales.
• Best Customer Support – It can answer FAQs, send order updates, or provide instant help to customers.
• Track Customer Behavior – With the help of WhatsApp Business API, you can analyze interactions to improve communication and marketing strategies.
• Trust and Reliability – Quick responses and direct communication make customers feel confident and valued. This builds long-term relationships.
• Make Bookings and Product Choices Easy – Service providers can guide the customers directly and help them choose the right service/product.

Also read: How to create a WhatsApp Channel?

How do I integrate WhatsApp chat on my website?

Adding WhatsApp chat to your website is simple and effective. Here’s how you can easily integrate WhatsApp for direct conversations with your customers:

1. Use Chatix for Seamless Integration For Shopify Stores

Chatix app is an efficient way with ample features and functions for you.

Adding our WhatsApp chat widget to your site offers FAQs, order tracking, live chat, and even a contact form for personalized customer support.

Moreover, you can automate WhatsApp messages. For example, you can send reminders, order confirmations, or abandoned cart recovery messages.

It is a great tool for customer engagement and automation of customer interactions.

You can easily install it from the Shopify store and add the Chatix functions mentioned below. Also, you can customize their appearance and icon's color, size, and text.

Sticky WhatsApp Button - A Chatix WhatsApp chat button floating in the bottom corner of the screen catches your visitors' attention. It opens up a direct chat window with the features you want.

WhatsApp Sharing Button - Customers can easily share products or inquire about product details using the Chatix WhatsApp sharing button.

2. WhatsApp Click-to-Chat Link

The 'Click-to-Chat' method creates a simple link that opens a WhatsApp chat window when clicked. You can easily do it from the Chatix website for free with your mobile number and the message you want to display when your customer clicks on the link.

It will generate a URL like this: https://wa.me/[YourNumber]. You can add this link to your website. Moreover, you can hyperlink it with a text such as "Chat with us". Alternatively, you can use it as a clickable button.

3. QR Codes for Quick Chats

Customers do not like to waste time looking for contact information. You can also give them an option to start a chat with you with a QR code instantly.

You can generate a free QR code from the Chatix website easily. The process is the same as developing a link via WhatsApp link generator. You need your mobile number to add the startup message.

Afterward, you can place it on your website or print marketing materials (flyers, business cards, or posters). Customers can scan the code and initiate a conversation without saving their number.

Conclusion

A WhatsApp chat function directly connects with Chatix and can increase user satisfaction and even drive more conversions. It helps fill any gap with direct communication between you and your customers. You can use it as a live chat or an automated messenger!

Use Chatix links, QR codes, buttons, etc, for free with multiple agent options. Alternatively, use it with WhatsApp business API to take advantage of advanced features for your large-scale organisation. Install it now.

FAQ

1. How difficult is it to add a WhatsApp chat button?

It is not at all difficult with the Chatix application for WhatsApp integration. You can generate the link and embed it as a WhatsApp chat button. Moreover, you can also install our Shopify app and add the floating widget or sharing button easily.

2. What is a WhatsApp Widget?

A WhatsApp widget is like a button but has an added feature such as FAQs, order tracking, multiple chat agents, contact us, etc.

3. Can you use WhatsApp for Live Chat?

Yes, you can engage with customers in real time. It provides an instant way to communicate with leads and resolve queries quickly.

4. Are there any fees for adding a WhatsApp chat to my website?

Adding a WhatsApp link or QR code feature is free. However, those charges may apply if you use the WhatsApp Business API. Also, if you need advanced features, you may choose from custom plans.