Chatix vs Interakt: Comparing Features, Pricing, and Performance

Running a Shopify store means juggling a lot — from marketing to customer chats to chasing those abandoned carts. WhatsApp makes all of that simpler, but here’s the catch: not every WhatsApp tool is built the same.

Chatix and Interakt are two names you’ll often hear, both helping businesses chat, convert, and recover sales on WhatsApp. But when it comes to ease of use, automation depth, and Shopify compatibility — the difference starts to show.

So, let’s break it down in easy words. Here’s a clear look at Chatix vs Interakt — what they do, how they differ, and which one fits your Shopify store best.

1. Overview: What Chatix and Interakt Do

Chatix and Interakt both make it easier for businesses to connect with customers on WhatsApp. However, Chatix is built specially for Shopify Stores, while Interakt serves a wider range of Industries and use cases.

Chatix- Built for Shopify Stores

Chatix is a Shopify-focused live chat and WhatsApp marketing app designed for eCommerce businesses. Its main goal is to help merchants recover abandoned carts, send automated WhatsApp messages, and engage customers — all in one place.

It’s simple — once you install Chatix, it connects directly to your Shopify store and automates everything from abandoned cart recovery to WhatsApp notifications and broadcasts.

Here’s what it brings to the table:

• Automated cart recovery messages
• Real-time WhatsApp chat support
• Order tracking and updates
• Personalized broadcast promotions
• Product and customer insights

Interakt- A Broader Communication Platform

Interakt, on the other hand, is powered by Jio Haptik and built as a WhatsApp Business API platform that caters to multiple industries — not just eCommerce. It supports Shopify integration but focuses more on general business communication and CRM than on eCommerce-specific automation.

While it supports Shopify, it’s more of a general-purpose CRM and messaging tool, not built specifically for eCommerce. It’s ideal for larger teams or enterprises looking to manage communications across different sectors like education, healthcare, and logistics.

2. Chatix vs Interakt: Feature Comparison

Let’s compare the two tools feature-by-feature to see how they perform for Shopify users.

👉 Verdict: Chatix clearly wins on simplicity and Shopify integration. It’s designed for store owners who want quick, plug-and-play automation without diving into technical setup. Interakt, while powerful, suits businesses with in-house developers or teams comfortable working with APIs.

3. Pricing: Which One Fits Your Budget?

When choosing a WhatsApp marketing app, pricing and flexibility are often deal-breakers.

Chatix Pricing

Chatix offers a simple, transparent pricing model designed specifically for Shopify users.

• Start free with essential WhatsApp automation tools.
• Upgrade only when you need advanced features like broadcast campaigns or cart recovery workflows.
• No hidden fees, no API setup costs, and no complicated approvals.

In other words, you get everything you need to start recovering sales right away — without any technical roadblocks.

Interakt Pricing

Interakt runs on a pay-per-message model because it’s built on the official WhatsApp Business API.

• You pay separately for template and session messages.
• Additional costs apply for automation and third-party integrations.
• Prices increase as your message volume grows.

👉 Verdict: For small to mid-sized Shopify stores, Chatix is much more cost-effective and straightforward. Interakt works better for large enterprises managing multiple channels, but the extra setup and per-message costs can add up quickly.

4. Performance and Ease of Use

Chatix: Fast, Simple, and Shopify-Ready

Chatix was designed with Shopify in mind — so setup takes minutes, not days. Everything from customer data to cart details syncs automatically.

You can:

• Create WhatsApp automation with just a few clicks.
• Track recoveries and responses from your dashboard.
• Send personalized offers without leaving Shopify

Its interface feels clean and intuitive, perfect for merchants who want results without technical stress.

Interakt: Feature-Rich but Complex

Interakt gives you more control, but with that comes complexity. It requires WhatsApp Business API verification, message template approvals, and manual workflow creation.

Once set up, it’s robust — but the onboarding can be lengthy, especially for non-technical users.

👉 Verdict: If you want something that works instantly with Shopify, Chatix is your go-to. Interakt is feature-rich, but the extra setup time and tech requirements can slow you down.

5. Marketing and Automation Power

Chatix- Automation Made Easy

Chatix takes automation seriously — and keeps it simple. For instance:

• If a shopper leaves items in their cart, Chatix sends a gentle WhatsApp reminder automatically.
• You can customize timing, tone, and even add discounts.
• It also supports post-purchase messages, shipping updates, feedback requests and COD Verification.

All of this happens seamlessly within Shopify, no coding or external setup required.

Interakt- Flexible but Manual

Interakt offers advanced automation options, but they need to be built manually. You have to create triggers, workflows, and message templates using WhatsApp API logic.

It’s flexible — but not exactly plug-and-play.

👉 Verdict: Chatix is built for everyday Shopify merchants who want automation without complexity. Interakt gives scalability but demands technical understanding and more maintenance.

6. Customer Support and Reliability

Chatix Support

Chatix offers live chat and email support right from its app and website. The support team understands Shopify stores inside out — so troubleshooting, onboarding, and campaign setup become effortless.

Interakt Support

Interakt mainly relies on email ticketing. While responsive, the team serves multiple industries, which can lead to slightly longer resolution times for Shopify-specific issues.

👉 Verdict: When it comes to responsive, Shopify-focused help — Chatix has the edge.

7. Which One Should You Choose?

If your store runs on Shopify and you’re looking for:

• Simple, no-code setup
• Automated cart recovery and WhatsApp marketing
• Affordable pricing
• Shopify-ready support

👉 Chatix is your best choice. Install CTX- WhatsApp Marketing App from Shopify Store

It’s designed for merchants who want quick results — more recovered carts, better engagement, and less manual work.

However, if you’re managing communication across multiple industries, have a tech team, and need extensive API control — Interakt might be a better fit.

Final Thoughts

Both Chatix and Interakt are strong contenders in the WhatsApp marketing space. The difference lies in their focus.

• Chatix is tailor-made for Shopify — easy, fast, and automation-ready.
• Interakt is a broader platform built for large-scale, multi-industry communication.

For Shopify store owners who want to recover more carts, connect with customers personally, and grow sales without tech hassle — Chatix is the clear winner.

Frequently Asked Questions

1. Which is better for Shopify — Chatix or Interakt?

Ans: For Shopify users, Chatix is the better choice. It’s easier to install, integrates deeply with Shopify, and automates WhatsApp messages without coding or API setup.

2. Is Chatix cheaper than Interakt?

Ans: Yes. Chatix offers transparent, Shopify-based pricing with no extra API fees. Interakt follows a pay-per-message model, which can get costly as message volume increases.

3. Does Interakt work with Shopify?

Ans: Yes, Interakt does work with Shopify, but it’s not designed exclusively for it. You’ll need to connect your store manually and handle some technical configurations.

4. Which app is easier to set up — Chatix or Interakt?

Ans: Chatix is much easier. It installs in minutes from the Shopify App Store, while Interakt requires API verification, WhatsApp template approval, and setup steps.

5. Is Interakt better for enterprise-level businesses?

Ans: Yes, Interakt is suitable for enterprises that already use the WhatsApp Business API and need advanced workflows or manage multiple channels.

6. Can I try Chatix for free before upgrading?

Ans: Yes. Chatix offers a free plan with essential WhatsApp automation tools so you can test it before switching to a paid plan.