Chatix vs Interakt for Shopify: Setup, Plans, Costs and Fit
Comparisons & Alternatives Published: October 10, 2025
Chatix and Interakt both connect a Shopify store to WhatsApp, but they suit different stores. Chatix starts free and sells a low-cost manual tier, while Interakt has no free plan and offers a wider toolset, including chatbots, Instagram, and AI (artificial intelligence) agents.
The price gap is smaller than most people expect once messages are counted. A store sending 10,000 marketing messages a month pays about $151 to $171 on Interakt and about $168 on Chatix, while utility messages cost more on Chatix.
Both tools sell abandoned cart recovery and COD (cash on delivery) confirmation. The real questions are how much you automate, which channels you need, and what each plan includes. This comparison uses prices checked in October 2026 on each tool's Shopify listing and rate page.
Quick Answer
Choose by how much you automate. A store that wants to start free, or send messages by hand for a low monthly fee, fits a lighter tool. A store that needs chatbots, Instagram, and AI agents, or lower per-message rates at volume, fits Interakt.
Key Takeaways
- Interakt has no free plan, only a 14-day trial, while Chatix keeps a permanent free plan with a WhatsApp chat widget and order tracking.
- On Shopify, Interakt starts at $21 a month, and Chatix starts at $8.99 for manual sending or $24.99 for automation, all billed through Shopify.
- For India recipients, Chatix lists $0.0143 per marketing message and Interakt $0.013. Utility messages cost $0.0029 on Chatix and $0.002 on Interakt.
- Both list abandoned cart recovery and COD confirmation: Chatix sends a link to a confirmation page, and Interakt describes a double confirmation flow.
- Interakt adds Instagram automation, chatbots, and AI agents at higher plan levels, while Chatix covers WhatsApp only and has no AI agent.
- Since October 1, 2026, Meta charges India service replies at ₹0.115 after 1,000 free per number monthly, so older cost comparisons may be outdated.
How Do Chatix and Interakt Compare for Shopify?
Interakt offers more channels and automation tools, while Chatix costs less to start and keeps its plans simpler.
The table compares the two on what a Shopify store usually weighs first. Plan prices are monthly and billed through Shopify, and the details were checked in October 2026.
| Feature | Chatix | Interakt |
|---|---|---|
| Free Option | Free plan with a WhatsApp chat widget, share button, FAQs, contact form, and order tracking | No free plan. 14-day trial on every plan |
| Entry Paid Plan | $8.99 (Advanced, manual sending) | $21 (Starter) |
| Automated Messaging | $24.99 (Premium) | Automated notifications from Starter ($21) |
| Abandoned Cart Recovery | Automated on Premium, manual on Advanced | Listed as a key feature, with a checkout link. Plan level not shown |
| COD Confirmation | Link to a confirmation page. Automated on Premium, manual on Advanced | Double confirmation flow, listed as a key feature |
| Shared Team Inbox | Premium | Starter and above |
| Not Offered | Instagram automation from Growth ($41) | |
| Chatbots and AI | No AI agent | Basic chatbot from Growth, advanced chatbot from Advanced ($51), AI agents on Premier ($99) |
| Mobile App | Premium: manual abandoned checkout messages and similar sends | iOS and Android Apps |
| India message rates (marketing and utility) | $0.0143 and $0.0029 | $0.013 and $0.002 |
Features come from each tool's Shopify listing and pricing page, so any plan level a listing does not show is marked as such.
How Much Do Chatix and Interakt Cost?
A store pays a monthly plan fee plus a per-message charge, and at moderate volume the totals land close together.
- Chatix: Free, Advanced ($8.99), and Premium ($24.99), billed through Shopify, with a 14-day trial on both paid plans.
- Interakt: Starter ($21), Growth ($41), Advanced ($51), and Premier ($99), billed through Shopify, with a 14-day trial on each and lower prices on annual billing.
What Do WhatsApp Messages Cost on Each Tool?
Meta sets the base rate for every message, and each tool lists its own per-message rate on top of its plan fee.
| Message type | Meta, India (October 2026) | Chatix | Interakt Growth |
|---|---|---|---|
| Marketing | ₹0.8631 (about $0.0118) | $0.0143 | $0.013 |
| Utility | ₹0.115 (about $0.0014) | $0.0029 | $0.002 |
| Authentication | ₹0.115 | $0.0045 | $0.002 |
| Service, after 1,000 free | ₹0.115 | $0.0050 | $0.002 |
Meta's rates exclude 18% GST (Goods and Services Tax). Interakt rounds its dollar rates to three decimals and also lists rupee rates, such as ₹0.958 for marketing and ₹0.150 for utility on Growth.
Chatix bills everything through Shopify in US dollars, with no separate charge or tax added by Chatix. Its per-message rates apply to automated messages on the Premium plan.
Monthly totals below add the plan fee to the message charges, for recipients in India.
| Scenario | Chatix Premium | Interakt Starter | Interakt Growth |
|---|---|---|---|
| 10,000 marketing messages | about $168 | about $151 | about $171 |
| 5,000 utility messages | about $39 | about $31 | about $51 |
The totals differ by $3 to $17 a month in these examples, so plan features usually matter more than message rates.
What Does Chatix Do Well for Shopify Stores?
Chatix is a Shopify app that covers abandoned checkouts, COD confirmation, order messages, and a shared inbox on WhatsApp, with a free plan for the chat widget.
- A permanent free plan with a chat widget, share button, FAQs, contact form, and order tracking.
- A manual tier at $8.99, where you send abandoned checkout, COD, and order messages yourself from WhatsApp Web or the desktop app.
- Automated cart recovery, COD verification, order confirmation, and fulfilment messages on Premium, with a shared team inbox and scheduled broadcasts.
- COD orders receive a message with a link to a confirmation page showing the order and address, and Shopify orders are tagged pending, confirmed, or cancelled.
- Flat plan prices billed through Shopify in US dollars, with a 14-day trial on paid plans.
Chatix covers WhatsApp only and has no AI agent. Its automation needs the Premium plan plus WhatsApp Business API (Application Programming Interface) approval, which can take 24 to 48 working hours.
The WhatsApp COD verification guide for Shopify and the WhatsApp abandoned cart recovery guide for Shopify show both flows in detail.
What Does Interakt Do Well for Shopify Stores?
Interakt is a WhatsApp marketing and support platform with a Shopify app for cart reminders, COD double confirmation, order notifications, campaigns, and a chat widget.
- API approval and setup are included from the Starter plan at $21 a month.
- Instagram automation, analytics and reports, a basic chatbot, and roles and permissions arrive on Growth at $41.
- An advanced chatbot, a higher API rate limit, agent stats, and automatic chat routing arrive on Advanced at $51.
- WhatsApp AI agents, a popup that collects numbers, and Shopify actions in its workflow builder arrive on Premier at $99.
- A separate Sell on WhatsApp app syncs a Shopify catalog into WhatsApp, and Interakt also offers iOS and Android apps.
For Shopify stores that also sell through Instagram, the unified inbox solves a real problem. Customers often move between WhatsApp and Instagram DMs without thinking about which channel they used last, and managing two separate inboxes for the same customer gets messy fast. Interakt keeps both in one place, with shared context on who said what and where.
Interakt has no free plan, only a 14-day trial, and the plan price climbs quickly: the AI agents sit on the highest tier. Stores comparing more options can read the Interakt alternatives for Shopify guide.
How Does Setup Compare for Each Tool?
Chatix's free widget installs straight from the Shopify App Store, but its automation needs a paid plan and an API application, while Interakt's Starter plan includes API approval and setup.
On Chatix, setup for automation runs in four steps:
- Install the app and move to the Premium plan.
- Apply for the WhatsApp API with business details, a Facebook Business Manager ID, a display name, and a number you either convert from an existing WhatsApp number or get new.
- Wait for the API and message templates to be approved, which can take 24 to 48 working hours.
- Switch on cart recovery, COD verification, or order messages and choose approved templates.
On Interakt, the Starter plan covers API approval and setup, and the Blue tick application is available from the same plan. Meta's own review still sets the pace for either tool. The WhatsApp Business API guide for Shopify lists the requirements.
Which Tool Fits Your Shopify Store?
Choose Chatix to start free or to automate cart recovery and COD confirmation at one flat price, and choose Interakt when you need Instagram, chatbots, or AI agents.
| Your situation | Better fit |
|---|---|
| You want to try WhatsApp on Shopify at no cost | Chatix, on the free plan |
| You send order and cart messages by hand | Chatix Advanced |
| You want automated cart recovery and COD confirmation on one plan | Either: compare Chatix Premium with Interakt Starter and Growth |
| You need Instagram automation | Interakt |
| You need chatbots or AI agents | Interakt |
| You send a high volume of utility messages | Interakt, because its listed utility rate is lower |
If Zoko is also on your list, read Chatix vs Zoko for Shopify.
Final Thoughts
Neither tool is the cheaper choice at every volume, so the useful test is what your store needs to automate.
A store that wants a free start, flat plans, and automated cart recovery and COD confirmation on Shopify will find Chatix enough, while a store that needs Instagram, chatbots, or AI agents will outgrow it.
Run a test COD order and an abandoned checkout on whichever tool you shortlist, and compare its rates with the figures above on the day you decide. The current plans and rates are on the Chatix Shopify listing.
Frequently Asked Questions
Does Interakt Have a Free Plan on Shopify?
No, Interakt offers a 14-day trial on each plan, not a permanent free plan. Its Shopify plans start at $21 a month. Chatix keeps a free plan with a chat widget, share button, FAQs, contact form, and order tracking, and adds lower-cost paid plans for manual and automated sending.
Can I switch from Interakt to Chatix without losing my WhatsApp number?
Yes. WhatsApp Business numbers are registered to your Meta Business Manager account, not to Interakt. Number portability is a Meta standard - any official API provider can handle the transfer in 3-5 business days. Message templates approved under Interakt need to be re-submitted under Chatix and typically receive approval within 24 hours.
Is Chatix Cheaper Than Interakt for Shopify?
At low volume, yes: Chatix Advanced costs $8.99 a month and Interakt starts at $21. For automation the gap narrows: Chatix Premium and Interakt Starter cost about the same, and Interakt's per-message rates are slightly lower, so the totals stay close.
Which Tool Handles COD Verification Better?
Both tools support COD confirmation, so the difference is in how the customer confirms. Chatix sends a WhatsApp message with a link to a confirmation page that shows the order and address. Interakt lists a double confirmation flow in its Shopify app. Compare both with a test order.
Does Chatix Have an AI Agent?
No, Chatix does not have an AI agent at the moment. Interakt includes WhatsApp AI agents on its Premier plan, covering sales, FAQ, and lead qualification. Stores that want AI to handle chats should compare that plan, while Chatix suits stores that reply with their own team.
Do Both Tools Need the WhatsApp Business API?
Yes, automated WhatsApp messaging on both tools runs through the WhatsApp Business API. On Chatix it needs the Premium plan and an API application, which can take 24 to 48 working hours. Interakt includes API approval and setup from its Starter plan.
Can You Move Your WhatsApp API Number?
Chatix's API application includes an option for numbers that already run on another provider. The form asks whether you already have API access, and answering yes lets the number be ported from your existing provider. Check timing and any downtime with support before you switch.
How Often Do WhatsApp Message Rates Change?
Meta updates its rate card on the first day of each quarter. Providers adjust their own lists afterward, so check both rate pages before you commit. On October 1, 2026, Meta began charging for service replies after the first 1,000 free per number each month.
