WhatsApp Message Templates for Shipping

The e-commerce industry has been growing, and many offline businesses have turned to the Internet to expand their reach, get more visitors, and boost sales.

When offering top-notch services and support to customers in eCommerce, shipping or product delivery always comes to the top of the list.

Because of the rise in online shopping, this also means there’s a demand for the delivery industry. Customers always look at the estimated delivery date of the product before making a purchase.

Therefore, sending estimated product delivery messages, order confirmations, and sharing shipping information with your customers on WhatsApp increases the credibility and trustworthiness of your company.

Many shipping companies and e-commerce stores chose WhatsApp as a communication, support, and marketing channel because it can drive more engagement and sales.

Furthermore, people like to open and read WhatsApp messages more than e-mails.

So, to help you send more messages in less time, we’ve compiled a list of the best shipping message templates you can use! 👇

Best message templates for shipping or delivery information

Message templates for General Shipping Information

After making a purchase, customers always think about when it arrives at their doorstep. Sending a WhatsApp message about shipping information, including delivery date and order tracking number, helps them know when they will more likely get a product and use it.

Here is a template you can use:

Message templates for delivery updates

Make sure you are keeping your customers updated on the progress of their parcel delivery. This helps them better manage their expectations of when they’ll receive their order.

Look at the example below:

Message template for delayed shipping

Message template for delivery confirmation

Message templates for shipping reminders

Sometimes, customers might forget that their parcel is being delivered to their home, and there might not be anyone else who can help them retrieve it. As some items are perishable, they cannot be simply left outside a customer’s house. Situations like these can put delivery companies and drivers in a tight position. Hence, sending a reminder text can come in handy to ensure your customer can receive it.

Return/Exchange Information

Message templates for ratings and feedback

Explore more message templates.

There is a wide range of WhatsApp message template for payment that you can easily access and download for free.

Furthermore, you can easily customize the template and create one that fits your requirements by changing the values. Creating and sending messages at scale doesn’t have to be complicated; with the Chatix app, you can easily create a broadcast list and send them a message at your convenience.

Explore more features of Chatix and boost engagement through WhatsApp marketing.