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Feedback message template

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When you visit any eCommerce store, what do you look at first, Of course, its reviews and user’s feedback on that product.

Feedback and reviews are everything in business. The study suggests that 93% of consumers buy products after reading their feedback and reviews.

They are powerful marketing and sales tools, but getting them isn’t always as easy as you’d like. Encouraging your customers to leave reviews on your products or services requires the right strategy.

You’ll need to use a specific platform where your users are most active and reply faster without hesitation.

But what would be that platform? The straight answer is WhatsApp.

With over 2 billion active users and a 98% open rate, nothing would be a great platform apart from WhatsApp that can drive more engagement, conversion, and revenue for companies.

But crafting a message asking for feedback and sending it manually to thousands of customers is not easy. To speed up the process and maintain work efficiency, you’ll need automation.

We’ve put together a list of feedback message templates that help you gather product reviews and their experience quickly.

6 Best Feedback and Review Message Templates

Mark the words: one review can bring more conversions. Collecting feedback and gathering reviews for your product increases business credibility. You can also use these customer reviews as social proof to show your trustworthiness.

Here’s an example you may use.

Message template for feedback collection

Hello [Customer Name], 👋

It’s been a week since your order was delivered.

We’re curious to know your experience with our [product name].

Could you please share your feedback here? [Link]

Message template for feedback follow-up

Hi [customer name],

We noticed you haven't provided feedback yet. 😥

Is there anything we can do to improve your experience?

Or if you’ve forgotten, here’s the link. Please go and let us know your feedback.

Message templates for referral links

Asking for referrals is an effective way to drive more sales. You can offer a special code or discount to your customers if they refer someone else to encourage them to make a purchase.

Here’s a template for you.

👋 Hey [customer name]

Thanks for giving a 5-star rating to our product!

We’re so glad that you found it useful.

Share your love by inviting others to purchase and get exclusive discounts.

Thank you for the positive feedback.

When a user shares their review on your website, sending thank-you messages can leave a good impression in the user’s mind.

We’ve got your feedback, and thank you so much for your positive feedback! 😇

We're thrilled to hear that you had a great experience with us.

Take a look at our new collection.🤩

Feedback requests for future improvements

Hello! [Customer Name] 👋

Customer satisfaction is our priority, and we're always looking to improve our offerings.

We know that you’re busy, but it only takes two minutes.

Can you provide feedback on what new features or services you'd like to see from us?

Message templates for long-term customers

Dear [Customer Name],

It’s been 1 year since you have been our valuable customer.😊

Thanks for being a part of our [Company Name] family!

We’re offering a special discount for our long-term customers like you.

Please leave a review about our product and customer support.🎇

Copy, customize, and share.

Now you’ve explored our whole range of free-to-download feedback message templates for WhatsApp. Remember that you can always copy these templates, customize them, and share them with your contacts. is the ultimate WhatsApp marketing tool that helps you send bulk messages, automate messaging workflows, handle customer inquiries, and more.

Take a look at our message template library for over 100+ message templates!


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