WhatsApp Automation for Shopify: Boost Your Conversions

With over 2 billion registered users around the world, WhatsApp is one of the biggest digital messaging apps.

Since companies started using WhatsApp as a way to communicate and sell, the app has added a lot of new features that can help them get more customers.

If you set up automation in WhatsApp, you can send greetings, away notes, alerts, and order confirmations. That makes you more productive and saves you time.

This guide tells you everything you need to know about WhatsApp Automation and how to use the WhatsApp Business API to use it for your business.

What is WhatsApp Automation?

WhatsApp automation is the process of automating jobs like customer service, chatting, and doing the same things over and over again.

This can be used for business or personal reasons to save time, make work easier, and speed up responses.

Many times, third-party tools, the WhatsApp Business API, or connections with customer relationship management (CRM) systems are used to automate WhatsApp.

Benefits of Using WhatsApp Automation

Automating WhatsApp texts has a lot of advantages. The list below shows some of them.

Improved Customer Response Time

Automation can help you send messages to customers instantly when they ask a question, even if you are busy. This makes it easier to respond to customers and quickly answer their most common questions. You can also learn how to create whatsapp link for free?

Cost Efficiency

Businesses can handle jobs that they do over and over again with WhatsApp automation, which means they don't need as many customer service staff. The costs of running the business go down, and human workers are freed up to work on more difficult or important jobs.

Save Time and Efforts

One great thing about automating WhatsApp is that it can save you time, resources, and effort by doing boring tasks for you and making conversation run more smoothly.

Increased Customer Satisfaction

In the end, WhatsApp automation helps quickly answer or settle customer questions, which improves the customer experience through personalized interactions and timely messages. This makes customers happier and builds stronger relationships with them.

Drive More Engagement

When compared to emails, SMS, and phone calls, WhatsApp is the most engaging method. By setting up automated WhatsApp texts, you can make the experience of your customers better, get them more involved, and get more leads.

Many Use Cases of WhatsApp Automation

Automating WhatsApp makes it easier to get leads, make sales, and talk to customers. It can be used in a number of situations, which are explained below.

Let us learn more about each use case.

Automate Reminder Notifications

Through WhatsApp, you can send business-related notes and news to a lot of people. However, doing it by hand can be annoying.

Don't waste time sending messages about fees, payment plans, registration fees, and other things by hand. By setting these reminders to go off automatically, you can get more payouts faster and do your work more efficiently.

You can easily change the text in the Chatix app's built-in templates and send them to your users.

Set Up a Greeting or Welcome Message

You can't have a good chat until you say hello!

All businesses should make sure that users feel welcome when they send a message for the first time. Because it adds value, users who get a welcome message are 33% more likely to interact with your business.

It also makes a good first impression, tells visitors about your business, gets them interested, and sets expectations for how you will deal with them.

Want to know more about WhatsApp Business greeting messages? Checking this guide might be helpful.

Recover Abandoned Carts

To send abandoned cart recovery alerts on WhatsApp is one of the best ways to use WhatsApp Business Automation.

Abandoned carts are the biggest fear for those who are running an e-commerce store. Nearly 80% of customers abandon their purchase and do not finish the checkout process.

But there's a way to keep customers and get back carts that people have left behind. With the help of Chatix, you can send automated "abandoned cart" recovery texts on WhatsApp. This will help you keep more customers.

Personalized Product Recommendations

When a customer chats with or buys something, the chatbot looks at previous communications and purchases to suggest related goods or services.

Message automation even lets you send personalized product suggestions based on a customer's hobbies, tastes, and past actions.

Customers have a better experience, are more interested, and buy more when automated product suggestions are made.

Provide Latest Updates and News

With WhatsApp automation, you can give customers the latest news, notes, changes, and new products. You just need to type the message, pick the people you want to send it to, set a time, and click "Send."

Provide After-Sales Support

Assistance is important for any company to grow, and studies show that 96% of customers don't buy from companies that don't offer good customer service.

Additionally, you can program answers to common questions that people may have after buying your goods and services.

Set Up WhatsApp Automation with the Chatix app

Suppose you are running a Shopify store, good news for you. Thanks to the Chatix app, you can take your WhatsApp marketing to the next level.

It provides various features like sending broadcast messages, integrating a chat widget with the Shopify store, quick replies to frequently asked questions, a shared team inbox, and many automations that put your store on autopilot.

Chatix is the most complete and smartest engagement suite built on official WhatsApp Business APIs for Shopify store owners that helps you set up many types of automation, including order confirmation, delivery updates, abandoned cart reminders, application dropoff reminders, & much more easily.

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Conclusion

WhatsApp Business automated messages help businesses improve response times, decrease the effort of their representatives, boost customer satisfaction, and cut costs. Overall, it makes the client communication processes more efficient.

Simply put, WhatsApp automation makes responses faster, improves work efficiency, and decreases the need for more support agents.

Hope this guide explained everything well about WhatsApp Business automation!