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Away Message for Business

Away message templates for WhatsApp

  1. What Is the 24-Hour Messaging Rule on WhatsApp?

  2. Why Does WhatsApp Have This Rule?

  3. What Is the WhatsApp Chat Window Limit?

  4. What Happens After 24 Hours?

  5. Can the 24-Hour Window Be Extended?

  6. How to Work Around the 24-Hour Rule Smartly?

    1. Use Pre-approved Template Messages

    2. Push Customers to Reply Within 24 Hours

    3. Use Automated Flows for Time-sensitive Updates

    4. Stay Within Your Messaging Limits

    5. Maintain Message Quality & Get Verified

  7. Use Cases for Template Messages (Post-24 Hours)

    1. Abandoned Cart Recovery

    2. Order Confirmation & Updates

    3. Cash on Delivery (COD) Verification

    4. Feedback & Review Requests

    5. Promotional Broadcasts (Opt-in Required)

  8. Best Practices to Stay Compliant and Effective

  9. Conclusion

  10. FAQ

WhatsApp Business Away messages make communication efficient and convenient. We are not always able to respond to our customers immediately. To provide the speed that your customers expect, automation is necessary.

If you are available to respond to users’s queries quickly, they deserve to know when they will more likely get a reply from you or your support agents. To address the issue, an automated away message comes in.

Through the WhatsApp Business API, you can set up messages that will be sent automatically when the user sends a message and you are not able to respond.

Here we’ve collected the top WhatsApp away message templates that you can browse, choose from, and set up for yourself.

5 Best Away Message Templates for WhatsApp

General away message templates

Hi there! Thank you for contacting [company name].

We’re currently away from our office. We'll get back to you as soon as possible.

Thanks for your understanding!

Response Commitment

Hello [customer name], 👋

We have received your message. Our expert will respond as soon as possible.

In the meantime, you can explore our services and products.

Thank you for your patience! 🙏

Out-of-Office Message

Dear [customer name], 👋

I'm on vacation from July 20th to August 14th and will not be able to respond to messages until [Date of Return].

For urgent needs, please contact [Alternative Contact].

Customer support is not available.

Hi [Customer Name], 👋

We’ve got your message, but we're sorry to say that all our agents are currently busy.

We will resolve your query by 7 p.m. tonight. Please check our FAQ section for quick help.

Click Here

Maintenance Downtime Notification

Hey [customer name], 👋

Sorry for the technical interruption!

Our systems are down from 2–3 PM for urgent maintenance.

We'll respond post-restoration. Apologies for the inconvenience!

Want more message templates?

These are our away message templates for WhatsApp! We too have Abandoned Cart message template for Whatsapp.

Remember, you can always edit the template and make essential changes.

Go to our WhatsApp template library and browse more templates!

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