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Message templates for Shipping

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The e-commerce industry has been growing, and many offline businesses have turned to the Internet to expand their reach, get more visitors, and boost sales.

When offering top-notch services and support to customers in eCommerce, shipping or product delivery always comes to the top of the list.

Because of the rise in online shopping, this also means there’s a demand for the delivery industry. Customers always look at the estimated delivery date of the product before making a purchase.

Therefore, sending estimated product delivery messages, order confirmations, and sharing shipping information with your customers on WhatsApp increases the credibility and trustworthiness of your company.

Many shipping companies and e-commerce stores chose WhatsApp as a communication, support, and marketing channel because it can drive more engagement and sales.

Furthermore, people like to open and read WhatsApp messages more than e-mails.

So, to help you send more messages in less time, we’ve compiled a list of the best shipping message templates you can use! 👇

Best message templates for shipping or delivery information

Message templates for General Shipping Information

After making a purchase, customers always think about when it arrives at their doorstep. Sending a WhatsApp message about shipping information, including delivery date and order tracking number, helps them know when they will more likely get a product and use it.

Here is a template you can use:

Hey, [customer name]!

Thank you for ordering [product name]! Your order has been shipped.😊

You’ll be able to get your order at [delivery date].

🚚 Keep track of your delivery here [tracking link].

Message templates for delivery updates

Make sure you are keeping your customers updated on the progress of their parcel delivery. This helps them better manage their expectations of when they’ll receive their order.

Look at the example below:

Hello, [Customer Name]!

Your order is on its way, and it’s estimated to arrive within 2 days. 🚚

Keep track of your order, and if you face any technical errors or have any questions, feel free to drop a message here. 💬

Message template for delayed shipping

Hi [customer name], We regret to inform you that there's been a delay in the shipment of your order [Order Number].

We apologize for any inconvenience caused and will keep you updated on the new delivery schedule.

Please get in touch with us.

Message template for delivery confirmation

🎉Great news! It is just a confirmation message that your order #[Order Number] has been delivered.

If you have any feedback or need assistance, feel free to reach out to us. 💬


Your parcel has been delivered to your address.

Thank you for ordering, and share your review on our website here. [Review link]

Message templates for shipping reminders

Sometimes, customers might forget that their parcel is being delivered to their home, and there might not be anyone else who can help them retrieve it. As some items are perishable, they cannot be simply left outside a customer’s house. Situations like these can put delivery companies and drivers in a tight position. Hence, sending a reminder text can come in handy to ensure your customer can receive it.

Hi [customer name],

It’s a simple reminder that your parcel will be delivered today!

Please ensure someone is available to receive it.

Return/Exchange Information

Hello! If you need to return or exchange your order #[Order Number], please let us know.

We're here to assist you.

Message templates for ratings and feedback

Hello, [customer name]

We’re happy that you have your product in your hands! 📦

Your feedback matters to us; please take your time and rate our delivery services here. [Review link]

Explore more message templates.

There is a wide range of WhatsApp message template libraries that you can easily access and download for free.

Furthermore, you can easily customize the template and create one that fits your requirements by changing the values. Creating and sending messages at scale doesn’t have to be complicated; with the Chatix app, you can easily create a broadcast list and send them a message at your convenience.

Explore more features of Chatix and boost engagement through WhatsApp marketing.


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